How to solve if your Sophos Enterprise Console is not updated?


If your Sophos Enterprise Console is not updated, what will you do to resolve it?

It's simple and easy to resolve.

Check your Sophos Update Source URL are properly connected with your network or not first.

Go to Update Manager and check Username and Password for Source is correct or not. If all are correct, follow below steps.

Open a web browser and enter the following three addresses into the address box.

dci.sophosupd.com
d1.sophosupd.com
d2.sophosupd.com

If the connection fails the most like cause is a firewall (including Windows 2008 server's software firewall) or a proxy blocking the connection or EnterpriseConsole.exe

To resolve the connection issue, allow connections on the above addresses (or for simplicity: *.sophosupd.com and *.sophosupd.net) on port 80 for your Sophos Management server (and any other Sophos Update Manager servers) and add EnterpriseConsole.exe.

 If a successful connection is made you will see the message "it works - authed" or "it works", then you need to check your SEC.

1)Close your SEC
2)Select Start | Run | type: services.msc
3)Scroll down to the Sophos services (by default the list is in alphabetical order)
4)Stop the following services in this order:

Sophos Message Router
Sophos Agent
Sophos Update Manager
Sophos Management service (if present)

5)Ensure that any processes named 'SophosUpdateMgr.exe' are no longer running.

6) In Windows Explorer browse to:

- XP/2003: C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager
- Windows 7/2008: C:\ProgramData\Sophos\Update Manager\Update Manager

You will see two folders Warehouse and CIDS.

Rename that two folder as Warehouse.old and CIDS.old. Then create Warehouse and CIDS folders again.

7) Start the following services in this order again:

Sophos Message Router
Sophos Agent
Sophos Update Manager
Sophos Management service (if present)

8) In Enterprise Console, download the files again by right-clicking the parent update manager and selecting 'Update now'.
9) Once the parent update manager has downloaded its data, right-click the child update manager and select 'Update now'.

Wait about 30 minutes and then you will see your SEC is updated.

If you want, you can copy and paste files from Warehouse.old and CIDS.old to Warehouse and CIDS back.

OK. You resolve your SEC updating issue.

May you all be happy.
(Be knowledgeable, pass it on then)











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