How to reset the Administrator Password for Symantec Endpoint Protection Manager Console?

Last few days ago, I had to go down to customer place for the issue of some PC unable to get their Symanetc Endpoint Protection updates.

First, I'd tired to re-install the SEP but it's not work the live update.

Then I checked and notice that installer is not correct version that created by another one before.

So, I was tried to log in to the Symantec Endpoint Protection Manager Console on the server to make new SEP installer.

SEP Manager Console can do installer package, remote push or Web Link Installer for Client and Server.

But I don't have administrator password to log in and ask to the one who created before and got reply he forgot already.

So, there is only one option to do. That is reset the password.

Here are steps to do the administrator password reset for SEP Manager Console.

To reset the password follow the instructions as describe.

1. On the server where you have installed Symantec Endpoint Protection Manager go to My Computer.
2. Open the following path C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder. (The path may be differ with your system. So, please make sure the path that your SEP Manager installed properly.)
3. Double-click the Resetpass.bat file. The password is now reset to default credentials.
4. Open Protection manager and log in with user: admin and password: admin
5. User must change the password after logon.

OK Done. Now your the administrator password for SEP Manager Consloe already resetted.

That's all.

May you all happy.
(Be knowledgeable, pass it on then)

Comments

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